FAQS

Teverbaugh, Croland & Mueller OB/GYN & Associates joined Springfield Clinic Peoria Women’s Health as of Jan. 23, 2024.

I received a statement insert that specifies I should call 800.444.7541 with questions regarding my balance, but my old statements do not look like the example on this insert.
You can disregard the insert regarding your old statements, as it does not pertain to your specific billing statements.

How will my balance be handled if I have Samaritans Health and I have already paid for my services up front?
Please reach out to the Springfield Clinic Patient Advocate Center at 800.444.7541 to speak to a financial counselor. Our financial counselors can address any questions or concerns you have regarding your Samaritans Health coverage and benefits.

I received a welcome letter in the mail, what does this mean?
The TCM provider group has joined Springfield Clinic Women’s Health in Peoria as of Jan. 23. 2024. You will continue to see your same provider at the same facility with the same high quality of care you are used to. We are excited to welcome you!

How do I handle my bills going forward?
Any outstanding balances for dates of service prior to Jan. 23, 2024, will be handled by BellMedEx. They can be contacted at 1.800.260.0232 to address any questions you may have.

Any new balances from dates of service on or after Jan. 23 can be addressed by calling 800.444.7541 or 217.391.7086. During that call you can make a payment or set up a payment plan. In addition, you can pay via mail when your statement is received, or you can pay online by visiting the Patient Advocate Center webpage on the Springfield Clinic website.

Who do I call to schedule my appointments?
You can reach out to the team at Springfield Clinic Women’s Health in Peoria at 309.692.2025.

How can I get a copy of my medical records?
If you need a copy of your medical records, you should contact our Health Information Management Department at 217.280.9804. They can assist you in obtaining your records.

Obstetrics FAQs

If you’ve just found out you’re pregnant, CONGRATULATIONS!This is an exciting time in your life, and we are looking forward to caring for you and your baby throughout your pregnancy and delivery. For many women, this will be a time of many changes to look forward to and can even cause some anxiousness along with happiness. We hope to partner with you in your care and help to answer your questions and concerns.

Click here to view your pregnancy week-by-week with FAQs.